Privacy Policy

Last updated: September 2026

Introduction

Lavender Spring is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Information We Collect

We may collect the following types of personal information:

Name and contact details (email address)
Information you provide through enquiry forms
Property preferences and requirements
Communication records between you and our team
Technical data including IP address, browser type, and device information
Usage data about how you interact with our website

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide our services
To match you with suitable properties
To communicate with you about our services
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent when you submit an enquiry form
Performance of a contract when you engage our services
Our legitimate interests in operating and improving our business
Compliance with legal obligations

Data Sharing

We do not sell your personal information. We may share your data with:

Service providers who assist with our operations
Property landlords or agents when necessary to provide our services
Legal authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically for a period of three years following your last interaction with us, unless a longer retention period is required by law.

Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request restriction of processing
Data portability
Withdraw consent at any time

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Lavender Spring
47 Deansgate, Manchester M3 2BW
[email protected]